Returns & Refund Policy
Returns
We hope you love your purchase. However, if you're not completely satisfied, you may return your item(s) within 30 days of receiving your order.
To be eligible for a return, items must be:
- Unworn and unused
- In their original condition
- With all original tags attached
- Returned in the original packaging
We reserve the right to refuse returns that do not meet these conditions.
How to Request a Return
To initiate a return, please contact us at:
Please include:
- Your order number
- The item(s) you wish to return
- The reason for your return
We'll provide you with return instructions.
Refunds
Once your return has been received and inspected, we will notify you by email.
If approved, your refund will be issued to your original payment method within 5–10 business days.
Please note that your bank or payment provider may require additional time to process the refund.
Return Shipping
Customers are responsible for return shipping costs unless:
- The item arrived damaged
- You received the wrong product
- The item has a manufacturing defect
Returns are sent by post or courier to: UAB Unikalus Linas, Chemikų g. 15, Jonava LT-55240, Lithuania.
Damaged or Incorrect Items
Please contact us at
info@uniquelinen.com
if your item arrives damaged, defective or incorrect. For visible damage or incorrect items, we recommend contacting us within 48 hours of delivery to help us resolve the issue promptly. This is a recommendation, not a deadline for making a claim, and does not limit your statutory consumer rights. We cover the necessary return shipping costs for damaged, defective or incorrect items.
Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Custom-made or personalised products
- Items marked as final sale
Exchanges are not offered. If you would like a different item, please return the original item and place a new order.
Contact
For any questions regarding returns, please contact us: